Refund policy

Refund Policy

Last updated: September 8, 2026

Overview

At Quornaff, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

  • Digital products or downloadable items
  • Items that have been used, damaged, or altered
  • Sale or clearance items (unless faulty)
  • Perishable goods

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the item arrived damaged or defective.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.

How to Request a Return or Refund

To initiate a return or refund, please contact our support team:

Please include your order number, the item(s) you wish to return, and the reason for the return.

Late or Missing Refunds

If you have not received your refund after 10 business days, please first check with your bank or credit card provider. If the issue persists, contact us at support@Quornaff.store.